Who we are

We are REMIND MY LIFE PTY LTD Registered business ABN: 21 609674311 ACN: 609 674311.

URL www.remindmylife.com owned and operated by Sheridan Hancock.

Contact: remindmylife@gmail.com

What personal data we collect and why we collect it

The personal data we collect from users and site visitors may include name, email address, mobile number, personal account preferences; transactional data, such as purchase information; and technical data, such as information about cookies.

We use sucuri security-auditing, malware scanner to protect your data and security whilst using our site. We also use wordpress hosting services who handle the technical aspects such as security, maintenance, and updating the platform.

We keep our third party plugins up todate and have enabled automatic updates for each, to maintain your security.

Please note any collection and retention of sensitive personal data, through forms such as data concerning health, such as food allergies for catering for events purposes will be shared with third party catering for your safety only.

By giving us your personal information you are giving active consent to us and permission to pass this information on for health safety, for distributing of prizes, for food preparation for social events or travel, for data collection, for legal reasons and for running our business.

Personal data is not just created by a user’s interactions with your site. Personal data is also generated from technical processes such as contact forms, comments, cookies, analytics, and third party embeds.

By default WordPress does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. In any case here is a link to the WordPress Privacy/cookie Policy.

Comments

In this subsection you should note what information is captured through comments. We have noted the data which WordPress collects by default.

Contact forms

By default, WordPress does not include a contact form. We do use plugins, like Everest forms and user registration, questionnaires and contact form to capture vital information so you can have the best experience. We also use plugins Printful, Elementor and Jet Pack. The personal data collected will include orders, name, phone number, email address and preferences and answers to the questions on the form. By entering your information and answers you are giving active consent to use this information at the businesses disgression and we keep that data for as long as you are a member, or remain in our system until you request in writing for the information collect to be removed from our data base. We will be data for two years after any purchase on our website of a product or service. Cancelling an order will remove you from our system, Unless you have registered for any newsletter or subscription base media, product or communication. All information will be deleted and not retrievable after such time. This information will be used for Remind My Life’s business to function and will be used to market and cater to you specific needs and requests.

Cookies

We use cookies and plugins in this website, including jet pack, social media and analytics. We have provided the cookies which WordPress installs by default.

Analytics

By default WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data. You may also have installed a WordPress plugin that provides analytics services. In that case, add information from that plugin here.

REMIND MY LIFE uses google analytics, advertising analytics on all platforms, including facebook advertising, Instagram advertising, TicTok advertising, linked In advertising, google advertising, whatsapp, wordpress analytics to improve REMIND MY LIFES community experience, performance and desired community outcome. Social experience is based on answering the questionaire’s honestly so we can tailor REMIND MY LIFE’s culture and experience to your needs.

Who we share your data with

REMIND MY LIFE uses woo commerce payment process which is linked to stripe, paypal, visa, mastercard so you can join and purchase products at your convenience. Please visit their websites to read their privacy policies.

By default WordPress does not share any personal data with anyone.

How long we retain your data

We will keep your contact form entries for 12 months and analytics records for 2 years, and customer purchased records for 10 years in line with taxation laws.

But we will remove any card records immediately on request or after 2 years.

What rights you have over your data

You can remove your information off REMINDMYLIFE with any request in writing to remindmylife@gmail.com. Unfortunately we have no control over our third party providers and merchants so please read their privacy policy and seek advise and instructions from those listed above.

Where your data is sent

This site is hosted on wordpress and all data is stored on our wordpress hosting site. It is not sent anywhere or stored on any cloud storage currently. However if this changes we will update our policy in accordance and notify you via email or our newsletter. Third party services we use are woo commerce, woo commerce subscriptions to maintain your membership.

Contact information

If you have any privacy-specific concerns. The first step is to change your password using the my account section – forgot my password button. And write to us at with the heading Attention Data Protection Officer and send your email to remindmylife@gmail.com with your concern. We will get back to you within 48 hours.

Additional information

If you have any addition concerns please express them by sending an email to remindmylife@gmail.com.

How we protect your data

We use security measures such as two factor authentication; and measures such as staff training in data protection. And we suggest you keep your password safe or change your password immediately if you think your account has been compromised.

What data breach procedures we have in place

We take data breaches seriously, either potential or real and we keep an internal reporting system, Sucuri security auditing and Malware scanner and security hardening plugin to protect our site. We also have two factor authentication in place. Any breach or potential breach will be investigated and measures put in place to update and protect our site and your credentials.

What third parties we receive data from

Our web site receives data about users from third parties, including advertisers, Google, Instagram, facebook, Link In, Whatsapp, Jetpack, Sururi, Pintrist, TicTok advertising this information is used to protect and improve the user experience and increase the success our our business.

What automated decision making and/or profiling we do with user data

Our web site uses active campaign subscription to maintain access to all of our products and services. Subscriptions information is stored using woo commerce subscriptions, mailpoet and active campaign. This information is securely stored and processed as advised at time of purchase. Customers will be notified of any automatic transaction via email using mailpoet, woo commerce or active campaign with an opportunity to opt out at anytime prior to the debt and within 24 hours after the transaction. As these transactions are handled by a third party provider. Once 24 hours post transaction has elapsed the customer can then only cancel reoccurring future payments. Fees will be incurred at the cost to the customers to cancel within the 24 hour period. After such time has elapsed only future transactions can be cancelled at no further charge. We do allow customers to change their name on our site from privacy and protection purposes.

Industry regulatory disclosure requirements

Credit Card details are not stored at check out unless you choose to do so and are protected by WOO COMMERCE. Please check their privacy policy for more information. The customer data including payment details are all secured. WooCommerce is built with security in mind and follows industry best practices to keep customer and transaction data safe. Additionally, when processing payments, WooCommerce typically relies on secure payment gateways that come with their own security measures, ensuring the protection of sensitive information while your website has SSL certificate installed to encrypt traffic and sensitive data during transmission.

Personal details of products and services purchased will be stored on our wordpress site and woo commerce systems.

Who we are

Our website address is: https://www.remindmylife.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An annonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We retain purchase information for 7-10 years in line with Taxation rules. After such time all information and tractions will be removed permanently.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Please allow up to 3 months to for fill on the exported file request.

Where your data is sent to our wordpress hosting site and securely stored there.

Visitor comments may be checked through an automated spam detection service.

We collect information about you during the form submission process on our site.

What we collect and store

While you visit our site, we’ll track:

• Form Fields Data: Forms Fields data includes the available field types when creating a form. We’ll use this to, for example, collect informations like Name, Email and other available fields.
• Location, IP address and browser type: we’ll use this for purposes like geolocating users and reducing fraudulent activities.
• Transaction Details: we’ll ask you to enter this so we can, for instance, provide subscription packs, and keep track of your payment details for subscription packs!

We’ll also use cookies to keep track of form elements while you’re browsing our site.

When you fill up a form, we’ll ask you to provide information including your name, address, email, phone number, credit card/payment details and optional account information like username and password and any other form fields available in the form builder. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including transaction details and complaints
• Process payments and prevent fraud
• Set up your account for our site
• Comply with any legal obligations we have, such as calculating taxes
• Improve our form offerings
• Send you marketing messages, if you choose to receive them
• Or any other service the built form was created to comply with and it’s necessary information

If you create an account, we will store your name, address, email and phone number, which will be used to populate the form fields for future submissions.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store form submission information for 2 years for geolocating and marketing purposes. This includes your name, address, email, phone number.

Who on our team has access

Only three Members of our team have access to the information you provide us our developer and co founders administrators and editors. They can access:

• Back end and front end development and security (developer only)
• Form submission information and other details related to it (administrators) and this information can be passed on to third party personal for event management.
• Customer information like your name, email and address information (co founders, administrators and editors).

Our team members have access to this information to help fulfill entries and support you and are under strict company security laws and instructions not to breach the rules and laws around sharing your information.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example –Woo commerce subscriptions, stripe, paypal, visa, mastercard, printful, raffle play, mail poet, active campaign, sucuri.

Payments

The customer data including payment details are all secured. WooCommerce is built with security in mind and follows industry best practices to keep customer and transaction data safe. Additionally, when processing payments, WooCommerce typically relies on secure payment gateways that come with their own security measures, ensuring the protection of sensitive information while your website has SSL certificate installed to encrypt traffic and sensitive data during transmission.

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, Stripe and Woo Commerce, woo commerce subscription, including information required to process or support the payment, such as the purchase total and billing information. We check these services for their privacy and security policy.

Please see the PayPal Privacy Policy for more details.

Available Modules

We send beautiful email through MailPoet. When processing emails, some of your data will be passed to MailPoet, including information required to process or support the email marketing services, such as the name, email address and any other information that you intend to pass or collect including all collected information through subscription.

Please see the Mailpoet for more details on their privacy policy.

MailPoet newsletter & emails

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

MailPoet creates and stores two cookies if you are using WooCommerce and MailPoet together. Those cookies are:

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_abandoned_cart_tracking
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track a user that has abandoned their cart in your WooCommerce store to then be able to send them an abandoned cart newsletter from MailPoet.

Note: User must be opted-in and a confirmed subscriber.

We collect information about the user during the user registration form submission process on our site.

What we collect and store

While you visit our site, we’ll track:

When you fill up a form, we’ll ask you to provide information including your name, address, email, phone number, payment details and optional account information like username and password and any other form fields available in the registration form. We’ll use this information for purposes, such as, to:

If you create an account, we will store your name, address, email and phone number, which will be used to populate the form fields for future submissions.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store form submission information for 2 years for geolocating and marketing purposes. This includes your name, address, email, phone number.

We collect information about you during the checkout process on our store.

What we share with others

What personal information your store shares with external sources depends on which third-party payment processor plugins you are using to collect subscription payments. We recommend that you consult with their privacy policies to inform this section of your privacy policy.

If you are using PayPal Standard or PayPal Reference transactions please see the PayPal Privacy Policy for more details.

By using this extension, you may be storing personal data or sharing data with external services. Learn more about how this works, including what you may want to include in your privacy policy.

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

This policy is subject to change at any time without notice. We will notify you of any updates via email.